BBBOnLine, Inc.


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File a Complaint

The Better Business Bureau system and BBBOnLine have made it fast and easy for people to file complaints. We take complaints involving all types of businesses - online, offline, BBB member, non-member. We also accept complaints against charities and non-profit organizations. We primarily handle complaints relating to marketplace transactions, including advertising claims.
Use the following links to file a complaint:

General company complaints (other than a new car) which includes, among others, misleading advertising, improper selling practices, and non-delivery of goods or services.
These complaints are handled by the Better Business Bureau where the company is headquartered. Please see list of complaints the BBB can and cannot handle.

Complaints about new cars.
These complaints are handled via the BBB AUTO LINE program.

Complaints about nonprofit/charitable organizations.
These complaints are handled by the Better Business Bureau where the company is headquartered.

Complaints about Identity Theft

Complaints about the misuse of personally identifiable information.
These complaints are handled by the BBBOnLine Privacy program.

Complaints about advertising (including Internet sites) directed at children.
These complaints are handled by the BBB's Children's Advertising Review Unit (CARU).