Public Inquires

Received: 208
Nature of inquiries: How to remove an email address from a marketing list, fraud and scam questions, opt-out maintenance questions, and credit information and protection.
Action taken: Referral to online government resources or other non-profit organization, referral to the BBB and BBBOnLine Web sites, referral to local BBBs, or processed by PPRS.

Complaints

Ineligible Complaints: 143
These complaints were deemed ineligible for failing to meet the BBBOnLine Privacy Policy Review Service eligibility criteria. In most cases, the complaints did not involve personally identifiable information collected online about an individual or the company in question did not have a posted privacy policy. In some cases, the complainant had not yet made an attempt to work directly with the organization to resolve their complaint. Where applicable, complainants were referred to the local Better Business Bureaus, government agencies (such as the Federal Trade Commission) for additional assistance, or the Direct Marketing Association (name removal service).

Complaints Pending Eligibility Determination: 18
Requests for additional information were sent to complainants to determine their eligibility to proceed through the BBBOnLine Privacy Program Dispute Resolution Process.

Eligible Complaints: 47
(This figure includes complaints that PPRS deemed eligible as well as complaints that may have been eligible but were resolved by company prior to final determination.)

Complainant alleged:

• Company refused to timely process request to be removed from mailing list or to be deleted from company's marketing database. (45)
• Company refused to process, in a timely manner, request to be removed from public online database. (1)
• Company refused to respond, in a timely manner, to a question as to whether an individual's opt-out preferences had been appropriately registered and were being followed. (1)

Eligible Complaints Resolved Prior to Decision: 31

Eligible Complaints Decided/Referred: 0

Active Complaints Pending: 16