Public Inquires

Received: 91
Nature of inquiries: Credit information and protection, fraud and scam questions, how to file a complaint, how to address identity theft.
Action taken: Referral to online government resources, referral to the BBB and BBBOnLine websites, referral to local BBBs.

Complaints

Ineligible Complaints: 65
These complaints were deemed ineligible for failing to meet the BBBOnLine Privacy Policy Review Service eligibility criteria. In most cases, the complaints did not involve personally identifiable information collected online about an individual or the company in question did not have a posted privacy policy. Where applicable, complainants were referred to either local Better Business Bureaus or government agencies (such as the Federal Trade Commission) for additional assistance.

Complaints Pending Eligibility Determination: 15
Requests for additional information were sent to complainants to determine their eligibility to proceed through the BBBOnLine Privacy Program Dispute Resolution Process.

Eligible Complaints: 11
(This figure includes complaints that PPRS deemed eligible as well as complaints that may have been eligible but were resolved by company prior to final determination.)

Complainant alleged:

• Company refused to process request to be removed from mailing list or to be deleted from company database. (9)
• Company refused to work with complainant regarding unknown credit card charges. (2)

Eligible Complaints Resolved Prior to Decision: 8

Eligible Complaints Decided/Referred: 0

Active Complaints Pending: 3